Customer Satisfaction

At Techdata, we pride ourselves on our quality work and established reputation in providing top tier services.

Techdata has never lost a client and it is all due to our relentless pursuit for the highest quality work. See our performance metrics and KPIs that we maintain. Customers leave satisfied with our work and always come back for more business.

 

Performance Metrics

  • Available expertise and resources for a full range of clinical research services

  • Strict confidentiality & data security of client data

  • Clear accountability and responsibilities for all deliverables

  • Strict SOP compliance and regulatory training

  • Rigorous Quality Control

  • On-time delivery and expedited response for new and ad-hoc requests

  • Low employee turnover rate - project continuity (3%)

  • Reasonable cost to clients

  • Up to date knowledge and training of regulatory changes in the US, EU and Japan